What happens after I place my order?

You will be contacted within 24 hours (Monday-Friday) to confirm your purchase and to begin your designing process.

Multiple draft options of your design will be created, according to the style information you provide. The draft options will be presented to you via email and you can select the design that you like the most. You then have the option to either confirm the design or request changes to make the set completely as you wish. This step will be repeated until you are 100% satisfied with the drafted design style.

All designs MUST be confirmed by the purchaser before any items are produced. This ensures there is no miscommunication between the designer and customer. All custom sales are final.

We meet CPSC safety requirements (so we are child-safe) and we label all of our items with care instructions. Please refer to the actual items for its care recommendations.

Rule of thumb - many handmade items are made with love and require a little extra care to prolong the life of these items. Hand washing in cold water and line drying is best for handmade items, but machine washing is possible for many items. Again please refer to the care instructions provided for each item individually. Please do not hesitate to ask for any care recommendations if you have any questions.

Please message us for gift wrapping and packing options if interested. We can provide this service for a small special packaging fee. Our gift wrapping can include custom color schemes, a written calligraphy note, and/or a personalized keepsake boxes or bag. Available options will be provided to you with pricing and estimated completion times. Invoice will be sent via email for gift wrapping once gift wrap package is confirmed. This fee is separate from item purchase.

We do provide true wholesale pricing (up to 50% off) for orders of 100 or more of the same item. Bulk deals (up to 20% off) start at 10 items. Please inquire about wholesale pricing. Please let us know what items you are interested in and the quantity needed for the most accurate quote. We also offer company logo placement for an additional fee for those interested in branding the products

Handmade items with high quality standards take a bit longer to make. We provide the best quality and pride ourselves on only sending out our best productions.

Please allow the following fulfillment times for your made with love items:

1. Ready-to-ship items will ship within 2-4 business days.
2. Made-to-order items will ship within 2-4 weeks.
3. Custom items will ship within 4-6 weeks.

Please allow this time unless other timelines have been previously discussed. This does not include shipping time. Add shipping time according to the shipping method you select
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Standard Ground Shipping (USPS) - 3 to 8 days
Priority Shipping (USPS) - 2 to 3 days
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Tracking numbers provided via Etsy/email for all shipped orders.